Consultor(a) de Información-Call Center
Core
First point of contact for users to resolve needs and questions related to administrative processes, government procedures, and general services.
Role type
Information Consultant (Call Center)
Builds
Information services and case management for Lyra Health users
Domain
Healthcare / Mental Health / Administrative Services
Deliverable
client delivery
Required skills
Active listening, clear verbal communication, excellent writing and spelling, proactive problem solving, research skills, internet search proficiency, document drafting
Preferred skills
Interest in government procedures and social programs, empathy
Responsibilities
Provide information on external procedures and references to clients, register and follow up on cases, research and update service information topics, support information search and manual updates, conduct exit interviews and ethics reports, support case review and error correction, provide administrative support to other areas