Customer Support Manager
Core
Manage a portfolio of key construction industry customers, driving aftermarket parts and service sales growth, and delivering exceptional product support solutions to maximize equipment performance and reduce total cost of ownership.
Role type
Senior Customer Support Manager (Construction/Heavy Equipment)
Builds
Aftermarket parts and service sales programs, support solutions for construction and mining equipment
Domain
Construction, Mining, Heavy Equipment
Deliverable
product features
Required skills
Customer account management, Aftermarket sales, Technical product support, Relationship building, Commercial negotiation, Problem solving
Preferred skills
Mechanical or equipment knowledge, CRM management, Field visit coordination
Responsibilities
Build strong relationships with construction customers, Identify opportunities for parts and service sales, Visit customers on-site to understand needs, Manage sales pipeline and customer information in CRM, Coordinate support solutions with internal teams, Resolve complex operational and commercial issues
Seniority
Senior, hands-on IC