Junior Customer Service Officer
Core
Provide professional customer support by phone and email to clubs, players, parents, and football administrators using PlayFootball and other digital platforms.
Role type
Junior Customer Service Officer (Digital Support)
Builds
Digital platforms for community football registration, competition, and learning
Domain
Sports administration / Community football
Deliverable
product features
Required skills
Customer service, Communication, Digital systems proficiency, Problem-solving, Troubleshooting, Relationship management
Preferred skills
Customer service experience, Football club administration knowledge, Learning management systems experience, Training delivery experience, Passion for football
Responsibilities
Provide professional customer support by phone and email, Assist users with registration and competition systems, Troubleshoot digital platform issues, Manage customer relationships, Record enquiries and escalate system issues, Support customer training
Seniority
Junior, entry-level IC
