Duty Manager
Core
Leading day-to-day front office operations to ensure smooth, memorable guest experiences through calm leadership and genuine service.
Role type
Front Office Duty Manager
Builds
Guest journeys and front office operations
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Front Office leadership, rostering, training, guest feedback resolution, cross-departmental coordination, problem-solving
Preferred skills
Calm leadership style, approachability, adaptability to fast-paced environments, flexibility with rotating rosters
Responsibilities
Supporting the Front Office Manager in leading daily operations, being a visible hands-on leader on shift, assisting with rostering and training, handling guest feedback and resolving issues, working with other departments to ensure seamless guest journeys
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