Service Manager Customer Success (m/w/d)
Core
Central interface between customers and internal service/operations teams, ensuring reliable fulfillment of contractual agreements for data center, cloud, and managed services.
Role type
Senior Service Manager (Customer Success)
Builds
Data center, cloud, and managed services
Domain
IT Infrastructure / Cloud Services
Required skills
Service Management, SLA monitoring, KPI analysis, B2B customer contact, ITIL processes, contract management, project coordination
Preferred skills
Renewal management, Upsell/Cross-sell, process optimization
Technologies
Data center infrastructure, Cloud platforms, Managed services tools
Responsibilities
Operate as central contact for assigned contract customers, ensure service quality and SLA compliance, analyze service KPIs and drive process improvements, collaborate with sales/ops/product on new requirements, support renewals and commercial growth.
Seniority
Senior, hands-on IC
