Mitarbeiter 1st-Level-Support (m/w/d)
Hybrid
Core
Provide first-level technical support for the DigiBauG digital construction platform via phone, email, and ticketing systems.
Role type
1st-Level IT Support Specialist
Builds
DigiBauG digital construction platform
Domain
Construction technology / Digital government services
Deliverable
client delivery
Required skills
ticketing systems, technical troubleshooting, log analysis, structured problem analysis, prioritization
Preferred skills
IT support experience, customer service orientation, German language proficiency
Technologies
ticketing systems, digital applications
Responsibilities
Answer customer inquiries via phone, email, and ticketing system; perform initial technical diagnosis; document all requests; prioritize tickets by impact and urgency; escalate complex issues to 2nd-level support.
Seniority
Entry-level to Junior