ServiceNow Developer / Administrator (m/w/d) - 100% Remote
Core
Develop, configure, and administer the ServiceNow platform to optimize ITSM processes, workflows, and asset management within an enterprise environment.
Role type
ServiceNow Developer / Administrator
Builds
ITSM workflows, CMDB, IT Asset Management solutions, and Service Management processes
Domain
IT Service Management (ITSM) / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform development and administration, ITSM process optimization, Workflow automation, Business Rules, Script Includes, Client Scripts, Catalog Client Scripts, UI Policies, UI Actions, CMDB management, IT Asset Management (ITAM/HAM), ITIL Best Practices, Customer Service Management (CSM), Incident/Problem/Change Management
Preferred skills
Experience in ticket and RFS-based environments
Technologies
ServiceNow, ITIL
Responsibilities
Develop and configure ServiceNow platform components, optimize ITSM workflows and processes, maintain and enhance the CMDB, integrate business processes into the platform, support Service Transition and Change Management, handle tickets and requests
Seniority
Mid-level, hands-on IC
