Senior IT Service Engineer & Team Coordinator (w/m/d)
Core
Senior IT Service Engineer providing hands-on operational support while coordinating a team and managing service delivery for a modern IT service organization.
Role type
Senior IT Service Engineer & Team Coordinator
Builds
Stable, customer-oriented IT services and operational support
Domain
IT Service Management / Managed Services
Required skills
IT Service Management (ITIL), Ticket Management, Microsoft 365, Microsoft Azure, Team Coordination, SLA Management, Resource Planning, Customer Management, Process Optimization, Reporting
Preferred skills
Experience in operational IT support, Technical leadership, Structured work style
Technologies
Microsoft 365, Microsoft Azure, Ticketing Systems
Responsibilities
Operative IT-Service – Active participation in daily operations and handling complex service requests
Seniority
Senior, hands-on IC with team coordination duties