First Level Supporter (w/m/d)
Core
First Level Supporter handling IT incidents, service requests, and monitoring for a mobility/transportation client.
Role type
First Level Supporter (Service Desk)
Builds
Reliable operation of business-critical IT systems in production and maintenance environments
Domain
IT Operations / Mobility and Transportation
Required skills
Incident management, troubleshooting, IT monitoring, ticket management, process adherence, documentation
Preferred skills
ITIL knowledge, Windows basics, network fundamentals, user management, monitoring systems
Technologies
Ticketing systems, Runbooks, Monitoring tools, Windows, Network infrastructure
Responsibilities
Accept and qualify IT incidents and service requests, prioritize and resolve incidents based on impact and urgency, monitor IT systems and handle alarms, troubleshoot known errors using documentation, escalate complex issues to higher support levels, maintain and improve operational documentation and knowledge base
Seniority
Mid-level, hands-on IC