Technischer Innendienst/ Kundensupport (m/w/d)
Core
Technical indoor service and customer support role handling order processing, ticket system management, and coordination of field technician deployments.
Role type
Technical indoor service / customer support specialist
Builds
Operational support for field service teams and customer service operations
Domain
Security technology and network infrastructure
Deliverable
client delivery
Required skills
Order processing, ticket system management, technical documentation, scheduling coordination, ERP system maintenance
Preferred skills
Basic knowledge of security, IP, and network technology
Responsibilities
Process orders for installation and service deployments, manage technical customer support tickets, act as technical contact for the emergency call center, coordinate field technician schedules, maintain customer records in ERP system
Seniority
Entry to Mid-level, hands-on IC
