IT-Support-Specialist (m/w/d)
Core
Provide reliable technical support for internal users, handling first and second-level incidents across workstations, software, and networks.
Role type
IT Support Specialist (First & Second Level)
Builds
Stable IT operations for internal employees
Domain
Corporate IT / Helpdesk
Required skills
Troubleshooting, System installation and configuration, Ticket management, Network access support, Hardware and software maintenance, Process documentation
Preferred skills
ITIL knowledge, Complex issue escalation
Technologies
Ticketing systems, Standard applications, Telecommunications solutions
Responsibilities
Analyze and resolve workstation, software, and network issues; Install, configure, and maintain hardware and software; Document service requests; Support user moves and system deployments; Assist with procurement and process optimization.
Seniority
Entry to Mid-level, hands-on IC