Operations Key Account Manager
Core
Operates independently on complex programs with broad cross-functional dependencies to drive partner lifecycle enablement, change management, and operational improvements.
Role type
Senior IC Operations Key Account Manager
Builds
Partner-facing change-management workstreams, reusable operational approaches, and scalable solutions for partner ecosystems.
Domain
Technology / Partner Operations / Cloud & Digital Platforms
Required skills
Program management, Change management, Stakeholder alignment, Risk anticipation, Strategic thinking, Data analysis, Cross-functional collaboration, Process improvement, Technical requirements translation, Executive communication
Preferred skills
Cloud platforms, Commerce, Digital platforms, Partner ecosystems, Security, Compliance, Lifecycle operations, AI, Automation
Responsibilities
Lead partner-facing change-management workstreams from impact assessment through sustained adoption; Facilitate structured co-design among partners, engineering, and product teams to validate implementation feasibility; Develop practical understanding of partner business models and operational dependencies; Coordinate previews, pilots, and test-environment validation to confirm tooling and processes are usable; Create clarity on accountability and decisions for cross-organizational problems; Translate partner insights into measurable improvements and scalable solutions; Drive readiness plans that distinguish known risks from unknown status to support timely launch decisions.
Seniority
Senior, hands-on IC
