Principal Technical Program Manager - Windows Commercial Acceleration Engine Insights
Core
Own the breadth engagement model to capture, connect, and translate fragmented customer, field, and partner signals into testable hypotheses and actionable insights for commercial customer base decisions.
Role type
Principal Technical Program Manager (Insights & Engagement)
Builds
Repeatable engagement mechanisms, insight backlogs, early-warning systems, and AI-enabled workflows for commercial customer health.
Domain
Commercial software / Customer intelligence / Program Management
Deliverable
dashboards & analysis
Required skills
Cross-functional program management, Analytical judgment, Hypothesis generation, Executive communication, Signal detection, Engagement model design, Data synthesis, Stakeholder influence, Backlog management, Trend scaling
Preferred skills
Commercial customer research, Telemetry systems, AI workflow design, Community management, Partner program management
Technologies
Telemetry partners, AI-enabled workflows, Portfolio dashboards, Agentic business systems
