Customer Success Account Manager
Core
Lead stakeholder alignment, own Customer Success Planning, and drive measurable customer value by translating business priorities into coordinated programs of work.
Role type
Senior Customer Success Account Manager
Builds
Coordinated programs of work that drive measurable customer value
Domain
Customer Success / Consulting
Deliverable
client delivery
Required skills
stakeholder management, customer success planning, risk management, adoption strategy, program execution, business priority translation, governance establishment, dependency management
Preferred skills
industry-specific customer experience
Responsibilities
Lead stakeholder and priority alignment across customer organizations, establish shared objectives and success measures, proactively identify and manage customer risks and adoption challenges, guide stakeholders toward timely resolution of delivery dependencies
Seniority
Senior, hands-on IC