Principal Customer Success Account Manager
Core
Strategic orchestrator for Microsoft's Digital Cloud platforms serving Singapore Public Sector clients, driving value realization and digital transformation.
Role type
Principal Customer Success Account Manager (Strategic IC with Team Leadership)
Builds
End-to-end post-sales delivery, customer success plans, and strategic alignment for enterprise public sector accounts.
Domain
Public Sector (Government, Defence, Healthcare) + Cloud Services (Azure, Security, Modern Work)
Required skills
Strategic relationship management, consultative selling, program management, stakeholder orchestration, business acumen, risk mitigation, adoption optimization, cross-cloud solution alignment
Preferred skills
Public sector industry experience, Microsoft/AWS certifications, Prosci certification
Technologies
Azure, Microsoft 365, Dynamics, Security, Modern Work
Responsibilities
Build strategic relationships with key customer stakeholders and partners; drive alignment between customer objectives and Microsoft portfolio; lead strategic program planning and delivery orchestration; track consumption milestones and optimize usage; apply technical expertise to align cross-cloud solutions with customer priorities.
Seniority
Principal, hands-on IC with mentorship responsibilities
