Technical Support Engineering Manager
Core
Lead a team of product experts to solve complex customer technical issues and act as an escalation point for Support Engineers.
Role type
Senior IC Technical Support Engineering Manager
Builds
Customer experience and technical support operations
Domain
Technology support and customer success
Deliverable
dashboards & analysis
Required skills
Leadership, accountability, team management, technical skills assessment, product feedback cycle management, case triage, automation implementation, cross-team collaboration, operational excellence, delivery management, account management, sales, vendor management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead a team of product experts, manage customer relationships for technical support, act as an escalation point, ensure team technical readiness, participate in case triage meetings, identify resources for automation, establish engagement strategies for cross-team collaboration
Seniority
Senior, hands-on IC
