Principal Customer Experience Program Manager
Core
Manage and grow a team of Product Managers to accelerate customer success, drive product adoption, and influence product strategy for enterprise customers.
Role type
Principal Customer Experience Program Manager (Team Lead)
Builds
Scalable engagement models, processes, and tooling for the Customer Acceleration Team (CAT)
Domain
Cloud Infrastructure / Digital Workplace / Enterprise Software
Deliverable
product features
Required skills
People management, Voice of Customer (VoC) synthesis, roadmap influence, executive stakeholder management, strategic planning, cross-functional alignment, team coaching, diversity and inclusion leadership
Preferred skills
Experience with Windows 365, Azure Virtual Desktop, End User Computing, Cloud Infrastructure, Digital Workplace technologies, Power BI, Power Platform, Copilot, AI-enabled productivity solutions
Technologies
Windows 365, Azure Virtual Desktop, Power BI, Power Platform, Copilot
Responsibilities
Lead customer-centric execution across strategic engagements; Identify systemic adoption barriers and influence engineering investments; Establish mechanisms to collect and synthesize Voice of Customer insights; Partner with engineering and feature PM teams to influence roadmap priorities; Own organizational objectives and define scalable engagement models; Guide, coach, and support the team to maximize impact and career growth; Foster a team culture of diversity and inclusion
Seniority
Principal, hands-on IC with team leadership
