Customer Success Account Manager
Core
Build, maintain, and expand relationships with key customer stakeholders to enable secure solution delivery, orchestrate internal/external teams, and drive account health and growth.
Role type
Senior Customer Success Account Manager
Builds
Customer success plans, bookable programs of work, and strategic engagement outcomes
Domain
IT Services / Professional Services
Deliverable
client delivery
Required skills
stakeholder management, strategic program planning, data analysis, resource coordination, cross-functional collaboration, executive relationship management, portfolio management, issue mitigation, growth identification
Preferred skills
industry-specific transformation program execution, consensus building, strategic decision influence
Technologies
ITIL, Project Management methodologies
Responsibilities
Lead strategic program planning and customer-facing reviews; develop and execute customer success plans; proactively identify and mitigate blockers to adoption; manage a portfolio of customer engagements; mobilize resources to address issues and uncover growth opportunities
Seniority
Senior, hands-on IC with strategic oversight