Customer Lifecycle Operations (CLO) Program Manager
Core
Design, implement, and optimize global Customer Lifecycle Operations (CLO) programs, managing end-to-end delivery, governance, and vendor performance to drive business outcomes.
Role type
Senior Program Manager (Operations)
Builds
Global CLO programs, vendor ecosystems, and optimized operational workflows
Domain
Global Sales Operations / Commercial Program Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, cross-functional stakeholder alignment, change management, vendor/supplier performance management, KPI/SLA/OKR definition, process improvement, data analytics, AI/automation integration
Preferred skills
MBA, advanced analytics, AI tool application, digital sales operations expertise
Technologies
AI tools, automation frameworks, advanced analytics platforms
Responsibilities
Own end-to-end program delivery including scope, timelines, and risk management; Drive Rhythm of Business (ROB) for alignment and accountability; Manage global vendor performance, capacity, and cost alignment; Lead change management initiatives for new program adoption; Define and track success metrics (KPIs, SLAs, OKRs); Collaborate with Sales, Finance, Engineering, and Operations in a matrixed environment
Seniority
Senior, hands-on IC with executive stakeholder engagement