Principal Product Manager - Dynamics 365 Contact Center
Core
Define long-term vision and product strategy for Dynamics 365 Contact Center, translating customer needs and market research into a roadmap that leverages artificial intelligence as a core differentiator.
Role type
Principal Product Manager (Enterprise SaaS)
Builds
AI-driven contact center capabilities, enterprise platforms, and shared platform features for voice and digital channels.
Domain
Enterprise Contact Center Solutions / Artificial Intelligence
Deliverable
product features
Required skills
Product strategy definition, roadmap planning, user story creation, AI capability design, cross-functional leadership, enterprise platform scaling, generative AI implementation, revenue growth analysis, competitive disruption, CRM and telephony integration.
Preferred skills
Experience with generative AI agents, grounding, tool execution, and evaluation datasets.
Technologies
Dynamics 365, CRM, Telephony, Generative AI
Responsibilities
Lead cross-divisional initiatives across multiple contact center feature areas; craft detailed user stories and integrated scenarios leveraging AI; drive collaboration with engineering, data science, and design teams to scale AI capabilities; engage with strategic customers to convert insights into product improvements; translate product investments into measurable revenue growth.
Seniority
Principal, strategy & mentorship
