Business Program Manager - Capacity Change Management and Field Enablement
Core
Establish and maintain shared change management practices, design scalable intake and approval workflows, and build self-service enablement tooling for Capacity Shared Services across AI and non-AI initiatives.
Role type
Senior Business Program Manager (Capacity Change Management & Field Enablement)
Builds
Scalable intake/triage workflows, self-service enablement tooling, reusable playbooks, and agents for the Capacity Operating System.
Domain
Technology Operations / Capacity Management / Process Optimization
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, process improvement, stakeholder engagement, cross-functional coordination, workflow design, risk management, data-driven decision making, low-code solutions, operational analytics, AI tools integration
Preferred skills
Change management, organizational readiness, adoption strategies, cloud technologies, CRM platforms
Responsibilities
Design and launch scalable operational and enablement programs, translate business/technical requirements into actionable plans and user stories, coordinate cross-functional teams to drive alignment and execution, share best practices and lessons learned across teams.
Seniority
Senior, hands-on IC
