Senior Customer Success Account Manager
Core
Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health for a German-speaking client portfolio.
Role type
Senior Customer Success Account Manager
Builds
Customer Success Plans (CSPs), bookable programs of work, and customer-facing program reviews
Domain
Manufacturing industry + Cloud & AI technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, Customer success, Enterprise sales, Project/program management, Customer-facing consulting, Retention and churn analysis, Business value realization with technology, Requirements engineering, Cloud & AI technology understanding
Preferred skills
Experience in manufacturing industry, Ability to operate at pace anticipating customer needs
Technologies
Cloud, AI
Responsibilities
Align with the account team to link Customer Success Plans with account plan priorities, support delivery of program planning and customer-facing program reviews, prioritize engagements, engage with key technical stakeholders to address agreed-upon customer outcomes, identify potential retention issues in the customer portfolio, translate customer business objectives into clearly defined deliverables
Seniority
Senior, hands-on IC
