Principle Customer Success Account Manager
Core
Lead end-to-end customer success and value realization for strategic enterprise accounts, acting as a trusted advisor to senior stakeholders on large transformation programs.
Role type
Senior Customer Success Account Manager (Enterprise Transformation)
Builds
Strategic delivery roadmaps, customer success plans, and evidenced business outcomes for cloud/data transformation programs.
Domain
Oil & Gas / Energy sector enterprise services
Deliverable
client delivery
Required skills
Strategic account management, program governance, executive stakeholder engagement, cloud platform understanding, data transformation expertise, risk identification, operational governance, change management leadership.
Preferred skills
Oil & gas industry experience, upstream/midstream/downstream/renewables domain knowledge, asset-intensive sector experience.
Technologies
Azure, AWS, cloud platforms, modern data services, AI services.
Responsibilities
Own the end-to-end customer engagement lifecycle from consulting to optimization; develop strategic delivery roadmaps aligned with customer priorities; act as a trusted advisor to senior business and technical stakeholders; lead planning and governance of large multi-year transformation programs; orchestrate cross-functional teams and manage stakeholder consensus.
Seniority
Senior, hands-on IC with executive-level advisory capability
