Digital Account Management IC5
Core
Strategic account management and sales lifecycle leadership for enterprise and cloud solutions, focusing on renewals, upsells, and maximizing customer engagement and satisfaction.
Role type
Senior Individual Contributor Account Management Strategist
Builds
Enterprise agreements (EA) and cloud solution provider (CSP) renewals, upsell/cross-sell campaigns, and strategic growth plans
Domain
Software/Cloud Services Sales and Account Management
Deliverable
client delivery
Required skills
Strategic account planning, sales lifecycle management, renewal negotiation, stakeholder mapping, cross-functional resource orchestration, customer satisfaction strategy, digital engagement tactics, industry trend analysis, quota attainment, territory strategy
Preferred skills
Partner ecosystem management, co-sell campaign execution, digital channel innovation (social selling, webinars), complex customer environment assessment, board-level engagement preparation
Technologies
MSX D365, CRM tools
Responsibilities
Lead strategic prioritization of accounts and execute plans to exceed revenue targets; Drive renewals, anniversaries, and upsell/cross-sell opportunities for EA and CSP; Act as trusted advisor for complex customer issues and dissatisfaction escalations; Orchestrate cross-functional resources and partners to maximize consumption and growth; Develop and implement digital engagement strategies and success plans; Mentor team members on customer relationship strategies and territory planning.
Seniority
Senior, hands-on IC with strategic leadership
