Technical Support Engineer - Windows Core (Device & Deployment, Performance & Reliability)
Core
Resolve complex technical issues for customers by owning the problem-solving process from hypothesis to permanent fix, collaborating with global engineering teams.
Role type
Senior Technical Support Engineer (Windows Core)
Builds
Stable and reliable Windows environments for enterprise customers
Domain
Enterprise IT, Windows OS, System Reliability
Deliverable
client delivery
Required skills
Root cause analysis, environment reconstruction, log/dump analysis, cross-functional collaboration, technical troubleshooting, continuous learning, clear communication
Preferred skills
Windows client/server deployment, network/virtualization/storage/security, performance analysis tools (WPR, WPA, Process Monitor, WinDbg, ETW), scripting (PowerShell, Python, C, C++, C#), AI tool usage (GitHub Copilot, GenAI), technical writing, community contributions, certifications
Technologies
Windows, PowerShell, Python, C, C++, C#, WinDbg, ETW, GitHub Copilot, Azure
Responsibilities
Analyze logs and dumps to identify root causes, propose permanent fixes aligned with business requirements, collaborate with product development teams on high-complexity issues, utilize AI tools for technical tasks and validate outputs
Seniority
Senior, hands-on IC