Customer Success Account Management (CSAM) Manager
Core
Lead a team of Customer Success Account Managers to deliver customer outcomes, strengthen customer health, accelerate cloud adoption, and advance AI transformation.
Role type
Senior IC Customer Success Manager (Team Lead)
Builds
Customer success outcomes, cloud adoption, and AI transformation initiatives
Domain
Cloud services and AI technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, coaching, succession planning, inclusive leadership, business rhythm establishment, risk identification, operational excellence, data-driven insights, change management, technology adoption
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead a team of Customer Success Account Managers, establish business rhythms, inspect execution, identify risks and opportunities, drive accountability for outcomes, develop high-performing organization through coaching and talent development, define and reinforce standards for execution quality, champion AI adoption and continuous learning
Seniority
Senior, hands-on IC with team leadership