Security Customer Experience Engineer
Core
Coordinate across support, engineering, and product teams to resolve customer issues, drive bug investigations, and act as a trusted advisor providing technical guidance and proactive recommendations.
Role type
Senior IC security customer experience engineer
Builds
Scalable support solutions and operational improvements for customer environments
Domain
Technology industry, cloud, security
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
root cause analysis, telemetry and diagnostics analysis, knowledge sharing, technical leadership, problem management, Design Change Requests (DCRs), translating customer issues into actionable feedback, automation design, operational excellence
Preferred skills
mentoring support engineers, stakeholder communication, continuous improvement initiatives
Technologies
telemetry, diagnostics
Responsibilities
Coordinate across support, engineering, and product teams; Drive bug investigations and problem management; Act as a trusted advisor providing technical guidance; Enable and mentor support engineers; Perform root cause analysis and translate issues into feedback; Leverage telemetry to identify trends and automation opportunities
Seniority
Senior, hands-on IC
