Technical Support Engineering IC4
Core
Investigate and resolve complex customer technical issues by troubleshooting Linux, container, and virtualization layers, acting as an advisor to customers.
Role type
Technical Support Engineer
Builds
Resolution for customer technical issues
Domain
Cloud Infrastructure / DevOps
Deliverable
client delivery
Required skills
Linux troubleshooting, container troubleshooting, virtualization troubleshooting, Kubernetes knowledge, kubectl usage, certificate management, node health monitoring, storage fault diagnosis, virtual machine fault diagnosis
Responsibilities
Own and investigate complex customer technical issues, troubleshoot certificate failures, diagnose node health and storage faults, resolve virtual machine faults, collaborate across teams to solve issues
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