Technical Support Engineer- Windows
Core
Provide technical support for CSS customers across Local Language and Global English workloads, resolving complex issues and driving customer success.
Role type
Senior Technical Support Engineer (Windows)
Builds
Customer success and resolution for global follow-the-sun coverage
Domain
IT Infrastructure, Windows Server, Cloud Services
Deliverable
client delivery
Required skills
Windows deployment, Active Directory, DNS, DHCP, TCP/IP, VPN, Wi-Fi, Windows Server performance, Storage, virtualization, Azure Virtual Desktop, Remote Desktop Services, Windows 365, printing, app delivery
Preferred skills
None stated
Technologies
Windows Server, Azure, Active Directory, Azure Virtual Desktop, Windows 365
Responsibilities
Investigate and solve customer technical issues, collaborate within and across teams using troubleshooting tools, lead or participate in building communities with peer delivery roles, develop specific technical proficiency through training
Seniority
Mid-level, hands-on IC