Technical Support Engineering - Windows SHA
Core
Investigate and resolve complex customer technical issues for Windows systems, acting as an advisor and collaborating across teams.
Role type
Senior Technical Support Engineer (Windows Systems)
Builds
Customer resolution and technical readiness programs
Domain
IT Infrastructure / Windows Server Administration
Deliverable
client delivery
Required skills
Windows System Administration, Hyper-V management, VM deployment, Clustering, Resilient Storage technology, Windows backup and VSS, Performance monitoring, Event Logs & Auditing, Azure Portal, Active Directory topology and management, Network Tracing and analysis, Network Virtualization, Troubleshooting performance issues
Preferred skills
Storage Networking (RDMA, DCB, PFC, TOR switch), Windows Update management, Kerberos and delegation, Automated installation of Windows Server management tools, Windows Admin Center, Registry, User Accounts & Access Control, Networking (TCP/IP)
Responsibilities
Own, investigate, and solve complex customer technical issues; Lead in building communities with peer delivery roles; Share knowledge through readiness programs, technical coaching and mentoring; Deepen technical proficiency through training and readiness.
Seniority
Senior, hands-on IC
