Senior Technical Support Engineer- Windows
Core
Provide technical support for CSS customers across Local Language and Global English workloads, resolving complex issues and driving customer success.
Role type
Senior Technical Support Engineer (Windows)
Builds
Customer success and resolution for global follow-the-sun coverage.
Domain
IT Services / Windows Infrastructure
Deliverable
client delivery
Required skills
Windows deployment, installation, servicing, patching, and upgrade; Active Directory, authentication, authorization, Group Policy, PKI, and identity infrastructure; DNS, DHCP, TCP/IP, VPN, Wi-Fi, SMB, firewalls, and enterprise network connectivity; Windows Server and Client performance optimization; Storage, clustering, virtualization, backup/recovery, Azure Local, and business continuity solutions; Azure Virtual Desktop (AVD), Remote Desktop Services (RDS), Windows 365, printing, app delivery, and end-user productivity experiences
Preferred skills
Technical coaching and mentoring; building communities with peer delivery roles
Technologies
Windows Server, Active Directory, Azure Virtual Desktop, Windows 365, Azure Local
Responsibilities
Investigate and solve complex customer technical issues; act as an advisor to the customer; collaborate within and across teams; lead in building communities with peer delivery roles; share knowledge through readiness programs and technical coaching
Seniority
Senior, hands-on IC