Technical Support Engineer - Windows User Experience
Core
Investigate and resolve complex customer technical issues for Windows environments, acting as an advisor and collaborating across teams.
Role type
Technical Support Engineer (Windows User Experience)
Builds
Customer resolution and readiness programs
Domain
IT Services / Windows Cloud Infrastructure
Deliverable
client delivery
Required skills
Windows OS deployment, configuration, administration, troubleshooting, Remote Desktop Services (RDS), Azure Virtual Desktop (AVD), Windows 365 / Cloud PC, FSLogix, Server Manager, PowerShell scripting and automation, log review, Windows debugging
Preferred skills
Windows debugging, German, French, Italian
Technologies
Azure Virtual Desktop, Windows 365, FSLogix, Server Manager, PowerShell
Responsibilities
Own and solve complex customer technical issues, lead readiness programs, mentor peer delivery roles, deploy and configure Windows Operating Systems
Seniority
Individual Contributor (IC4)
