Technical Support Engineering - UEX
Core
Investigate and resolve customer technical issues involving Windows infrastructure, virtualization, and endpoint management.
Role type
Technical Support Engineer
Builds
Stable customer environments and resolution workflows
Domain
IT Infrastructure / Windows Server / Virtualization
Deliverable
client delivery
Required skills
Remote Desktop Services configuration, VMware administration, Citrix exposure, Printing configuration, User Profile management, Application installation, Windows Virtual Desktop (WVD), FSLogix
Preferred skills
Technical consulting experience, Community building
Technologies
Remote Desktop Services, VMware, Citrix, Windows Virtual Desktop (WVD), FSLogix
Responsibilities
Investigate and solve customer technical issues, Collaborate within and across teams using troubleshooting tools, Lead or participate in building communities with peer delivery roles, Develop specific technical proficiency to resolve customer issues
Seniority
Mid-level, hands-on IC
