IT Operations Technician
Core
Sr. IT Operations Technician providing day-to-day technical support to end-users via phone, remote access, and desk-side support while coordinating the local Taiwan IT support team.
Role type
Senior hands-on IC IT Operations Technician
Builds
End-user desktops, laptops, printers, mobile devices, and peripherals; IT infrastructure activities including application servers and security agents.
Domain
IT Operations / Desktop Support / Helpdesk
Required skills
Hardware and software troubleshooting, Windows image deployment, ticketing system management, remote desktop support, VPN and Wi-Fi profile configuration, TCP/IP and VoIP knowledge, IT asset lifecycle management, new hire and termination onboarding, security patching and malware response, knowledge base creation, cross-functional collaboration with Systems/Network/Security teams.
Preferred skills
Microsoft Windows Image Deployment, ticketing system experience, remote desktop support tool usage, TCP/IP and VoIP expertise.
Technologies
MS Windows, Office365, Teams, Outlook, MS Office, remote desktop tools, ticketing systems, security agents.
Responsibilities
Lead and guide a small team of IT technicians; act as local point of contact for site IT support; provide technical assistance for hardware, software, and mobile devices; perform computer image upgrades and system updates; manage new hire and termination processes; coordinate equipment repairs and refresh lifecycle; support patching and security updates; maintain IT asset inventory; ensure ticket closure within SLA; research and optimize support processes; create knowledge articles; collaborate with global IT functional towers; report status to senior management.
Seniority
Senior, hands-on IC
