Customer Experience Engineer
Core
Tracks customer incidents, engages with customers and partners to understand issues, and contributes to troubleshooting using diagnostics.
Role type
Customer Experience Engineer (Technical Support)
Builds
Troubleshooting resolutions and automation of solutions for the team
Domain
Cloud computing and technical support
Deliverable
client delivery
Required skills
Root cause analysis, cloud computing technologies (Azure), on-call management, technical troubleshooting, incident tracking, gap identification, cross-team collaboration
Preferred skills
Mentorship, shadowing, training, professional growth execution
Technologies
Azure (Compute, Storage, Networking, Data PaaS, Monitoring)
Responsibilities
Track customer incidents and engage with customers/partners to understand issues, conduct root cause analysis and follow up with customers, partner with other teams to review and unblock customer incidents, identify and track gaps in customer scenarios and product limitations, support team members in implementing automation of solutions
Seniority
Individual Contributor, entry to mid-level