Senior Customer Success Account Manager
Core
Develop engagement strategies, manage cross-cloud consumption plans, and ensure operational health of customer solutions to drive retention and renewals.
Role type
Senior Customer Success Account Manager
Builds
Customer success strategies, cross-cloud consumption plans, and operational health reports
Domain
Cloud services and hybrid infrastructure
Deliverable
client delivery
Required skills
Strategic account management, cross-group collaboration, resource orchestration, conflict resolution, analytical capabilities, program planning, presentation skills
Preferred skills
Market trend analysis, competitive insights, partner ecosystem leverage, cloud architecture knowledge
Responsibilities
Develop and coach engagement strategies for customers and partners, establish relationships with key stakeholders, identify and address complex customer scenarios with technical specialists, lead program planning and prioritization, drive collaborative decision-making, and execute cross-cloud consumption plans
