Customer Experience Engineer
Core
Acts as a technical bridge between engineering and customers, resolving complex escalations, analyzing telemetry to identify product defects, and driving feature improvements based on customer feedback.
Role type
Senior IC Customer Experience Engineer (Cloud & Data)
Builds
Cloud-native solutions, automation tooling, APIs, and telemetry-driven systems to improve operational efficiency and customer outcomes.
Domain
Cloud Computing, Data Platform, Enterprise IT Support
Deliverable
production ML models | product features | infrastructure
Required skills
Cloud architecture design, distributed systems troubleshooting, root cause analysis, automation development, API design, data analytics, stakeholder management, technical communication
Preferred skills
Experience with Azure ecosystem, CI/CD pipelines, Infrastructure as Code, machine learning integration
Technologies
Azure Kubernetes Service, SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory, Cosmos DB, Redis Cache, Service Bus, Event Hub, IoT suite, C#, Python, Java, JavaScript, Go
Responsibilities
Conduct deep root cause analysis on complex customer escalations and convert them into improvement opportunities; Synthesize customer feedback and telemetry to identify feature gaps and KPIs; Develop automation, tooling, and APIs to improve operational efficiency; Partner with engineering teams to drive product and service improvements based on customer insights; Design and deploy cloud-native solutions with knowledge of observability and end-to-end solution lifecycle management; Lead discussions with stakeholders on customer progression and resolution plans.
Seniority
Senior, hands-on IC