Customer Operations Manager
Core
Manage deal and contract validation, pipeline management, billing execution, and escalated customer service issues to ensure financial accuracy and compliance.
Role type
Customer Operations Manager
Builds
Compliant customer contracts and streamlined customer service operations
Domain
Contracting, Order Management, Billing, Customer Service
Required skills
Contract validation, Pipeline management, Billing execution, Credit approval, Customer service, Stakeholder engagement, Process optimization, Operations excellence, Data-driven decision-making, KPI monitoring
Preferred skills
Experience with Business Value deal constructions
Responsibilities
Manage validation and execution of agreements and post-sales lifecycle transactions, Manage critical deal lists on monthly and quarterly basis, Handle escalated customer service issues and complaints, Work closely with other departments to resolve customer issues, Develop and implement processes to streamline customer service operation
Seniority
Mid-level, hands-on IC