Gestionnaire de compte succès client/ Customer Success Account Manager
Core
Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks while supporting agent and Copilot adoption across assigned pod accounts.
Role type
Junior Customer Success Account Manager (IC)
Builds
Cloud adoption and AI acceleration initiatives for enterprise accounts
Domain
Enterprise software, cloud platforms, B2B customer success
Deliverable
product features
Required skills
AI tools proficiency, pod/squad/team structure experience, program management basics, customer-facing operations, technology delivery, analytics
Preferred skills
MBA coursework or completion, enterprise software exposure
Technologies
AI tools, cloud platforms
Responsibilities
Execute standardized executive partnership and solution health tasks, support agent and Copilot adoption motions, coordinate remediation follow-ups across internal teams, escalate exceptions rather than independently diagnose
Seniority
Junior, hands-on IC