Customer Success Account Manager
Core
Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks for a shared portfolio of accounts under senior guidance.
Role type
Junior Customer Success Account Manager (IC)
Builds
Executive partnerships, solution health reports, cloud adoption initiatives, and AI/Copilot adoption motions
Domain
B2B Enterprise Software / Cloud Platforms / AI
Deliverable
client delivery
Required skills
Program management, customer-facing operations, technology delivery, analytics, AI tools proficiency, pod/squad team collaboration
Preferred skills
Business operations, MBA coursework or progress, enterprise software exposure
Responsibilities
Execute standardized executive partnership and solution health tasks, support agent and Copilot adoption, complete assigned activities accurately, escalate exceptions, coordinate remediation follow-ups across internal teams
