Technical Support Engineer - Azure
Core
Investigate and solve highly complex customer technical issues for Azure cloud applications and infrastructure, serving as the technical escalation point of contact.
Role type
Senior Technical Support Engineer (Azure Cloud)
Builds
Reactive support delivery and proactive resolution of critical customer escalations for Azure IaaS/PaaS environments.
Domain
Cloud Infrastructure (Azure, AWS)
Deliverable
client delivery
Required skills
Complex troubleshooting and debugging, managing critical blockers, driving support experience improvement programs, technical coaching and mentoring, trusted advisor to product/engineering teams, strategy shaping, designing and deploying cloud solutions, articulating complex problems to management.
Preferred skills
Experience with start-ups or technical incubators in architecture and technical lead roles, development consulting or application development experience.
Technologies
Azure, Amazon Web Services (AWS), Hyper-Visor, Cloud, Networking.
Responsibilities
Investigate and solve highly complex customer technical issues; serve as technical escalation point of contact; maintain and manage critical issues requiring senior leadership decisions; engage with account teams to close high-priority cases; provide Service Health Metrics Reporting; proactively remove blockers on high-risk cases; build communities and share knowledge through readiness programs; act as a trusted advisor to product groups; guide account teams in navigating the support organization.
Seniority
Senior, hands-on IC with mentorship responsibilities.