Technical Support Engineer - Azure Digital Natives
Core
Investigate and solve highly complex customer technical issues for cloud applications and infrastructure, serving as a technical escalation point for other engineers.
Role type
Senior Technical Support Engineer (Cloud Infrastructure)
Builds
Reliable, highly available, and scalable cloud applications for customers
Domain
Cloud Infrastructure (Azure/AWS)
Deliverable
client delivery
Required skills
Azure or AWS troubleshooting, IaaS management, native cloud application support, complex debugging, service health metrics reporting, support experience improvement program design
Preferred skills
AI experience, start-up or technical incubator experience, development consulting experience, application development experience
Technologies
Azure App Services, Azure SQL, Azure Networking, AWS
Responsibilities
Investigate and solve highly complex customer technical issues, own and drive critical customer escalations, manage blockers requiring senior leadership decisions, provide Service Health Metrics Reporting, manage and monitor high risk cases proactively, own and drive support experience improvement programs
Seniority
Senior, hands-on IC
