Customer Success Account Management Manager
Core
Lead a team of Customer Success Account Managers to deliver customer outcomes and business results across a diverse portfolio by strengthening customer health, accelerating cloud adoption, and advancing AI transformation.
Role type
Senior IC Customer Success Account Management Manager (Team Lead)
Builds
Customer success outcomes, cloud adoption, and AI transformation initiatives for a diverse portfolio
Domain
Technology / Cloud Services / Banking
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, coaching, succession planning, talent development, inclusive leadership, business rhythm establishment, execution inspection, risk identification, opportunity identification, accountability driving, standards definition, operational excellence, data-driven insights, scaling practices
Preferred skills
AI adoption modeling, continuous learning, value realization practices, continuous improvement
Technologies
Cloud platforms, AI tools, data analytics platforms
Responsibilities
Lead team to deliver customer outcomes and business results, establish business rhythms and inspect execution, develop high-performing organization through coaching and talent development, define and reinforce standards for execution quality, champion AI adoption and operational excellence
Seniority
Senior, hands-on IC with team leadership