Customer Success Account Manager
Core
Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks for a shared portfolio of accounts under direct guidance.
Role type
Junior Customer Success Account Manager (IC)
Builds
AI adoption motions, solution health improvements, and cloud adoption initiatives for assigned enterprise accounts.
Domain
B2B Enterprise Software / Cloud Services / AI
Deliverable
client delivery
Required skills
Program management, customer-facing operations, technology delivery, analytics, AI tools proficiency, written and verbal communication
Preferred skills
Enterprise software exposure, cloud platforms experience, pod/squad/team structure experience, additional European languages (French, German, Italian, Dutch, Arabic, Swedish, Danish, Norwegian)
Responsibilities
Execute executive partnership and solution health tasks, support agent and Copilot adoption, complete assigned activities accurately, coordinate remediation follow-ups across internal teams
Seniority
Junior, early-career IC