Digital Account Management IC4
Core
Strategically manages enterprise and cloud solution accounts, driving renewals, upsells, and cross-sells while acting as a trusted advisor to maximize customer engagement and revenue targets.
Role type
Senior Individual Contributor Digital Account Manager
Builds
Enterprise agreements, cloud solution renewals, and strategic growth plans for key accounts
Domain
Technology sales and account management
Deliverable
client delivery
Required skills
Strategic account planning, negotiation, stakeholder mapping, renewal management, upsell/cross-sell execution, customer success orchestration, data-driven strategy, industry expertise, team mentorship, CRM tool utilization
Preferred skills
Digital engagement strategies, co-sell campaign leadership, virtual team orchestration, board-level presentation skills
Technologies
MSX D365
Responsibilities
Lead strategic prioritization of accounts and execute plans to exceed quota; Drive renewals, anniversaries, and consolidation opportunities for EA and CSP; Conduct in-depth customer environment assessments to identify growth targets; Act as escalation point for complex customer issues and dissatisfaction; Mentor team members on engagement strategies and territory planning; Utilize digital channels for proactive outreach and research; Provide strategic recommendations for sales plays and pipeline creation.
Seniority
Senior, hands-on IC
