Business Program Manager - Contact and Email Management
Core
Own service performance and lead operational health for contact management and email services, including lead upload, target list pull, contact workflows, email deployment, and reporting.
Role type
Senior Business Program Manager (Marketing Operations)
Builds
Contact and email service operations, end-to-end workflows, and automation-enabled processes.
Domain
Marketing Technology (MarTech) and Data Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, process improvement, workflow optimization, supplier governance, data operations, marketing automation, privacy and compliance controls, stakeholder alignment, automation and AI workflows.
Preferred skills
Experience with demand generation, service delivery scaling, technical fluency across business and engineering teams.
Technologies
Marketing automation platforms, data management systems, AI-assisted workflow tools.
Responsibilities
Diagnose friction across people, process, platforms, and data; simplify workflows to reduce rework; partner with product and engineering to define requirements and scale capabilities; ensure operational readiness and adoption of new tools; manage supplier governance and capacity planning; embed privacy and compliance controls into workflows.
Seniority
Senior, hands-on IC
