HR Services Manager
Core
Lead end-to-end service delivery for the Offboarding service line, driving operational excellence, workforce planning, and AI-first transformation to improve productivity and scale.
Role type
Senior HR Services Manager (Offboarding & Operations)
Builds
Offboarding service line, employee data governance frameworks, automated HR processes, and high-performing service teams.
Domain
Human Resources Operations / Employee Lifecycle Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
HR operations, employee lifecycle processes, compliance, data governance, AI/Copilot adoption, automation tools, digital service management, root-cause analysis, data-driven decision-making, team coaching, stakeholder partnership.
Preferred skills
Experience with intelligent agents, process improvement initiatives, translating operational metrics into business outcomes.
Technologies
Copilot, automation tools, digital service management platforms.
Responsibilities
Review complex offboarding cases and resolve escalated employee service exceptions; monitor operational health via KPIs and demand forecasting; lead employee data governance and security practices; coach and develop HR Service Advisors; partner with HR consultants, payroll, and vendors to align priorities; drive strategic process design and continuous improvement.
Seniority
Senior, hands-on IC with people leadership