Customer Success Account Management (CSAM) Manager
Core
Manage customer relationships to ensure value realization, drive growth, and minimize churn by leading a team in delivering strategic roadmaps and managing stakeholder expectations.
Role type
Senior Customer Success Account Management Manager
Builds
Customer success plans, delivery programs, and strategic roadmaps for key accounts
Domain
Education and Non-Profit sectors
Deliverable
client delivery
Required skills
People management, portfolio management, stakeholder management, business value realization, team coaching, escalation management, strategic planning, resource prioritization
Preferred skills
Change management, digital transformation leadership, data-driven decision making
Technologies
Customer Success Plans (CSP), delivery backlog tracking tools
Responsibilities
Lead and coach the team on identifying pipeline opportunities and ensuring milestone completion; Manage executive escalations and communications for delivery programs; Run business review rhythms to analyze delivery metrics; Develop and deliver strategic roadmaps in partnership with key stakeholders; Prioritize resource efforts to meet critical customer needs; Collect and analyze feedback to identify customer patterns and pain points.
Seniority
Senior, hands-on IC with team leadership