Responsable de la réussite client/ Customer Success Account Manager
Core
Develop and support customer engagement strategies for clients, partners, and internal stakeholders to ensure successful solution delivery and achieve 'Trusted Advisor' status with client executives.
Role type
Senior Customer Success Account Manager
Builds
Customer success strategies, program planning, and portfolio management for enterprise clients
Domain
Cloud infrastructure, hybrid architecture, and migrations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
program and portfolio management, cross-group collaboration, resource orchestration, cross-cloud consumption planning, cloud and hybrid infrastructure understanding, architecture and migrations expertise, building trusted relationships with senior executives, leveraging partner ecosystems
Preferred skills
organizational and customer success strategy promotion, proactive value surfacing, driving adoption, retention, and growth
Technologies
cloud platforms, hybrid infrastructure, migration tools
Responsibilities
Develop and support customer engagement strategies for clients, partners, and internal stakeholders; Establish and strengthen relationships with key stakeholders to ensure successful solution delivery; Promote organizational and customer success strategies; Lead program planning, prioritization, and management to address customer outcomes; Proactively surface value to drive high retention and renewal rates
Seniority
Senior, hands-on IC
