Senior Director Business Program Manager, Tools Global Product Lead (GPL)

## About the role - Own the outcome end to end. - Be accountable for the business result of TrueCRM and seller-tooling capabilities — not just features shipped, but the workflow improving and the target business metric moving. - Lead and grow the GPL pod. - Manage 5-7 single-threaded domain owners spanning Planning & Book Management, Acquisition & Onboarding, Pipeline & Opportunities, Monetization & Deal Economics, Insights & Reporting, and Engagement & Support; keep every owner LOB-agnostic (Search / DNV / Gaming) and a segment POC (SMB / Managed / D&E). - Run a problem-first operating model. - Drive validation and prioritization so product work is traceable to ranked, field-evidenced problems rather than single loud asks; uphold the brief and intake quality bar. - Own landing and the build/run boundary. - Plan landing with Enablement, PMM, FSE and Support from day one; define and document the handoff that rolls steady-state operation back to Enablement while GPL retains the outcome relationship. - Define and run measurement. - Establish the metrics tree and north star (validation, prioritization, landing, outcome), set per-domain baselines and targets, and run the monthly metrics review. - Set the operating rhythm. - Establish lightweight, high-quality cadences and a decision log as the single source of truth; partner across Product/Eng, GTA and Finance for a finance-proof headcount and capability plan. ## Requirements - Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience. - 6+ years management (e.g., people, project, process, vendor, change) experience. - Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement OR equivalent experience. - 8+ years people management experience. - 10+ years in product management, business program management, or seller-tooling/CRM platform leadership, including managing teams or single-threaded owners. - Proven track record turning ambiguous, cross-functional problems into prioritized roadmaps with measured business outcomes. - Deep fluency across CRM / seller-workflow domains (planning, pipeline, monetization, insights, engagement) and the ability to stay broad while going deep in one area. - Solid cross-org leadership: Product/Eng, Enablement, PMM, FSE, Finance and field sales stakeholders. - Experience in advertising, sales strategy & operations, or a comparable GTM-adjacent product function. - Experience standing up a new team or function and defining its operating model, metrics, and governance from a clean slate.